LIFE REBEL orders are delivered Monday to Friday between 9am and 5pm. We do not ship on certain public Holidays. We can only fulfill an order to a delivery address which is a home or office address in one of the countries listed in the Shipping section of the relevant website.
When purchasing your order you may choose the type of shipping you prefer. For deliveries in EUROPE, LIFE REBEL offers FREE SHIPPING within 2-3 business-days through CTT Expresso.
For international deliveries we also use CTT Expresso – 1 to 7 business-days and accept the delivery charges. Shipping rates are applied per order. The exact shipping rates depend on the country of delivery and the weight of the order. In the case of orders weighing more than 1 kg, someone from LIFE REBEL will contact you to determine the shipping rates, depending on your country of origin.
You may confirm the exact shipping rate before checkout. Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. LIFE REBEL cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays.
After placing an order, you will receive an email containing all the details. We may also be in touch if we need further information to verify your payment. Once your order is confirmed, it will be dispatched within 2 business days.
Depending on your location, delivery takes 1-7 business days after it's dispatched. We will keep you updated with tracking information and an estimated delivery date.
You will be able to track the status of your order in CTT Expresso tracking service.
We do not offer defective products or products of inferior quality to the corresponding market standards. We make sure that the products you ordered arrive at you as described, without fail or of inferior quality. The mask is a personal product, used only by one person, so we will not make returns.
You may cancel any order, provided it has not yet been shipped yet. If you have submitted an order and wish to cancel it, please check the status of your order first. If the status of your order is Register we might still be able to cancel your order so contact us through email or through the live chat available in the website to request an order cancellation. Our Customer Care service will request a cancellation of your order at our warehouse. If successful, we will send you an email and the cancellation will be free of charge. If the cancellation was not possible, the products will be delivered to you.